A inteligência emocional do profissional de secretariado executivo no ambiente de trabalho: zona sul de Macapá

Abstract

This scientific paper describes on the theme: ―The Professional Executive Secretariat’s Emotional Intelligence in southemMacapá workplace‖ addressing the importance of the topic in the corporate environment and how emotional intelligence can be developed to improve interpersonal relationships in workplace. The term ―emotional intelligence‖ is generally used in psychology to describe tthe intelligence that involves abilities to manipulate the emotions, making them auxiliaries in the growth process. The professional executive secretariat’s Emotional Intelligence is basically the ability to identify and manage feelings, to motivate oneself and others, and the attitude of a winner (LEADERSHIP). Emotional intelligence is to improve some skills ability to work as a team, flexibility and attitude of a leader and to improve interpersonal communication. The study was done in articles, books and websites, as well as a questionnaire that was applied to the research field. However, we can conclude that Emotional Intelligence is being developed with time, knowledge and practical experiences, the extent to which the person will acquire this intelligence, one begins to feel happier, safer, more efficient in their personal and professional environment. These professionals can identify and control their emotions and those of others (clients, bosses, coworkers), progressively improving wok performance